Housing Diversion and Rapid Re-Housing Worker


  • This position is full time
  • Various work hours including: some evenings and weekends
  • Working conditions will also vary and include using community spaces and visiting people in their homes
  • This position is a contract to a maximum of one-year


The Welcome In Drop In Centre is a homelessness system provider located in the City of Guelph working to prevent, reduce and end homelessness. In doing so, The Welcome In Drop In has worked diligently to create a response to homelessness that aligns with our community’s approach to ending homelessness and the needs of adults and families.   The Welcome In Drop In Centre’s Housing Stability team includes three Housing First Coordinators, four Housing Stability Workers and a team of Shelter Support Staff and a Housing Diversion and Rapid Re-Housing Worker. 


The Welcome In Drop In Centre offers the Housing Diversion and Rapid Re-Housing Worker position in collaboration with the County of Wellington and the Homelessness Partnering Strategy fund. This member of our Housing Stability team aims to assist adults over 24 years of age and families who are at risk of or experiencing first time homelessness. Their position involves taking the lead role in supporting individuals in imminent risk of losing housing or who are first-time shelter users by working to prevent or quickly diverting experiences of homelessness. This process will include rapid assessment of options for the client and support in navigating available options. These interventions will leverage client and community strengths and resources to find alternatives to homelessness wherever possible. This worker will also work as a liaison for satellite housing stability programs. Referrals to this program will come from the Coordinated Entry System as well as community agencies and self-referrals.

Overview of Responsibilities  

  • Take a lead role in organizing and coordinating the delivery of relevant supports and services
  • Evaluate options for diversion
  • Provide rapid intervention to prevent or divert experiences of homelessness
  • Work closely with other agencies that are working to end homelessness
  • Act as a liaison for satellite housing stability programs

Roles and Responsibilities   

Housing Diversion (30%)

  • Work with the Housing Stability team to identify appropriate clients for housing diversion work
  • Assist individual/families who are at risk of losing their housing by using the diversion questionnaire to identify ways to prevent the loss of housing such as use of the rent bank, utilities support, landlord mediation, transportation and more
  • Support individuals/families in finding other suitable living options should their current situation be at risk of breaking downWork with housing providers and individual/family to find solutions to issues related to housing break down, using conflict resolution skills, when necessary
  • Ensure timely follow up and open communication with housing and service providers at all times

Rapid Re-Housing (30%)

  • Conduct screenings and assessments to determine the appropriate housing response and ongoing wraparound services
  • Work with Emergency Shelter staff to arrange timely meetings with newly identified clients
  • Locate and arrange temporary housing options that divert individuals/families from shelter while a more permanent option can be found
  • Engage in family-finding and mediation where relevant in order to find a housing placement
  • Work to bolster existing natural supports and increase community supports where necessary

Off-site Housing Liaison (25%)

  • Monitor satellite housing stability programs
  • Act as the primary liaison between landlord, clients and community agencies regarding the housing placement
  • Support the development of community for the clients within the housing placement by hosting house meetings and providing conflict resolution where necessary
  • Support clients with general household duties, including housing repairs/maintenance, follow up to ensure its completion
  • Conduct regular walk-throughs of the space to ensure that the space is safe and well maintained

Administration (15%)

  • Complete all Welcome In Drop In Centre required HIFIS 4 Case Management entries
  • Ensure up to date knowledge of Housing First principles and philosophies by regularly reviewing industry best practices
  • Regularly check back on case management notes and SPDAT scores to evaluate outcomes, pivoting on your approach when evidence shows it is not working, and adopting promising practices when they show success
  • Compile data when requested and participate in regular reporting as required
  • Collaborate as a broader member of the Housing Stability team at team meetings
  • All other duties as defined by your Manager

Education, Experience and Qualifications

  • Relevant education in Social Services – minimum of a College Level diploma in a related field
  • Demonstrated knowledge, skill and experience working with community partners, specifically in the community The Welcome In Drop In Centre serves
  • Demonstrated understanding of issues related to homelessness, poverty and Housing First principles
  • HIFIS 4 experience an asset
  • Must have access to a vehicle, $2 million dollars in liability insurance, a valid driver’s license and a willingness to travel in Guelph and Wellington County

Willingness to work flexible hours-some on call weekend work will be required.

Please send your resume and cover letter by April 23, 2019 at 4pm to

Housing Stability Worker

We are seeking a mature, responsible and energetic individual who is committed to supporting people that are homeless to navigate the shelter program as well as support individuals at risk of homelessness to remain housed.  They will also support guests of the Welcome In Drop In Centre as required to keep them housed. They will then take the lead role in ensuring that all people are provided with adequate and appropriate supports that will address the complex factors contributing to their history of unstable housing or homelessness.  Supervision for the HSW will be provided by the Housing Program Manager of The Welcome In Drop In Centre.

Overview of Responsibilities

  • Perform intake for those accessing the shelter
  • Connect with and support the individuals/families accessing the shelter at the Drop In and on site at overflow locations
  • Relationship and trust building with all Drop In and shelter guests
  • Lead role in organizing and coordinating the delivery of services and work cohesively as a team with our community partners.
  • Responsible to keep up to date and reliable case notes as applicable to the service
  • Person-centered case management
  • Intensive housing search assistance
  • Ensure a safe environment for the individuals/families accessing our services
  • Be willing to help the Drop In Centre support staff as needed. Actively participate in meal times and overall support of Drop In guests.
  • All team members at The Welcome In Drop In Centre are responsible for working in a clean, healthy and safe manner

Education, Experience and Qualifications

  • Relevant education in Social Services – minimum of a College Level or relevant experience
  • A minimum of two years’ experience working in the social services field
  • Demonstrated knowledge, skills and experience working with community organizations
  • Demonstrated understanding of issues related to poverty and homelessness
  • Strong interpersonal, emotional intelligence and resilience skills
  • Ability to handle conflict and crisis situations effectively
  • A thorough understanding of the community and the social issues specifically related    to the communities we serve
  • Current Standard First Aid Certification, Non-Violent Crisis Intervention training and Naloxone training (if not current will be required to obtain at hiring)
  • Ability to carry and operate cleaning equipment
  • Aptitude for accurate and efficient computer data entry
  • Demonstrated ability to work collaboratively with a wide range of community partners
  • Must have access to a vehicle, a valid G driver’s license, and appropriate insurance as required by the agency. Must be willing to travel throughout Guelph and Wellington County
  • Commitment to understand and uphold the mission and values of The Welcome In Drop In Centre is expected

** This is a full-time position. Hours will be based on a rotational schedule of days and evenings from Monday to Sunday. **

Please send your resume and cover letter to


In this role, you will work to make a difference in the lives of people staying at the emergency shelter. We welcome people newly graduated in the social service field along with those with lived experience.

Services to residents include planning, crisis intervention, supportive listening, advocacy and referral to other community services.

Hours of work would consist of afternoon, overnights, weekends, and holidays.

Please reply with cover letter and resume attention to:

Candace Wrixon
Manager of Homelessness Programs
Fax: 519-837- 2637

The Welcome In Drop In Centre is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve. We also follow the living wage standard of pay.

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